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Reader E-mail: Promised Refund Not Processed By SAS?


A LoyaltyLobby reader contacted us a few refund scenario with SAS – Scandinavian Airways. The airline has promised a refund inside 5 days, however the refund has not been processed and the division just isn’t obtainable.

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You’ll be able to entry SAS here.

Right here is the e-mail from the reader:

I wish to inform you a few public relations drawback with SAS (Skandinavian Airways).

I booked flights for my sister and her kids nearly 2 years in the past. We made a plan to fly SAS from Chicago by way of Copenhagen to Gdansk (Poland). So covid modified all of the world plans. There was nothing we might do. We canceled the tickets and since I did not wish to be this “dangerous” buyer who needs their a refund instantly, I agreed to problem myself a coupon (refundable after 1 yr in money). Throughout the validity of this voucher (it was issued for about 3.5k EUR), I booked different flights however saved the remainder of the worth (roughly ~ 600EUR).

When 1 yr handed, I used to be in a position to refund this coupon to my checking account. I referred to as and made positive it really works like this with SAS customer support. On June 9, 2021 I requested the refund, added my checking account particulars and acquired data: “We’ll course of it in 5 enterprise days” After every week I referred to as them once more… and after one other week once more. Since there isn’t a message that day, there isn’t a details about the refund, solely “the refund is in progress”.

I contacted customer support over the telephone and so they at all times say: „There isn’t any method to contact our reimbursement division; what we will do is write them an electronic mail ”. I actually really feel like I am unable to contact, nobody can assist me and my cash (really the one I used to be ready for) continues to be frozen.

Ship the reader’s electronic mail to the SAS press division to see if they’ve hassle processing refunds.

The spokesperson despatched us the next word:

I’ll ahead this to our customer support to see what the issue might be.

We reimburse all our passengers who’re entitled based on the rules and the ticket guidelines.

We’ll contact Mr REMOVED as quickly as attainable.

He was in touch with the reader and so they had not heard from SAS.

Conclution

Many airways and a few inns have had nice issue reimbursing funds for canceled flights and inns that had been closed. I discover this unforgivable.

For example the resort or airline is bancrupt to the extent that they can not course of refunds. In that case, they have to return to their homeowners and search extra capital or apply for chapter or liquidation safety.

Nevertheless, I’m not positive what the scenario is with the SAS. Produce other readers had a tough time getting refunds from them?





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